Job Description

At Equity Residential, we're dedicated to creating thriving communities, and we invite you to be part of our team. Embracing values like Diversity, Sustainability, and Total Wellbeing, we foster a workplace culture of authenticity and collaboration.

How We Deliver A Winning Performance:  

• Question Authority 
• Walk the Talk
• Share Knowledge
• Listen, Not Just Hear
• See the Glass Half Full
• Take Educated Risks
• Enjoy the Ride
• Share the Spotlight
• Do the Right Thing
• Test Your Limits 

We Care About Your Total Wellbeing:

• Physical Wellbeing: Medical, dental, and vision care 
• Social Wellbeing: 9 paid holidays, annual vacation time, paid sick leave, new parent benefits
• Financial Wellbeing: 401(k) Retirement Savings Plan, Rent Discounts, Competitive Compensation
• Community Wellbeing: Paid Community Service Hours
• Career Wellbeing: Leadership Development 
• Learn more about our Total Wellbeing program here.

What You'll Be Doing:

The Senior Leasing Consultant utilizes proven sales techniques and customer service skills to

manage the sales process, from start to finish; presenting Equity Residential communities in a

compelling way, overcoming objections, building rapport with prospects and residents, and providing a high level of customer service to support lease renewals. The Senior Leasing Consultant is a seasoned sales professional with demonstrated success in securing leases and providing sales leadership to the leasing staff. This position reports to the Community Manager.

• Proactively responds to all sales leads including eLeads and referrals.
• Promotes the community based on the prospective resident's needs.
• Invites and schedules the prospective resident to tour the community. Cross-sells sister communities if the community is not a fit for the prospective resident's needs.
• Employs effective selling techniques to close the sale and utilizes the appropriate marketing materials. The Senior Leasing consultant will continue to cultivate a relationship with the prospective resident if no immediate apartment is identified.at that time.
• Inspects the community ready product and tour path to ensure quality meets company standards and demonstrates curb appeal.
• Maintains accurate and in-depth knowledge of all aspects of the community.
• Monitors community trends to prepare for future occupancy needs. Analyzes concerns with apartments that are slow to lease and offers recommendations to the Community Manager.
• Effectively explains lease provisions and community policies to new and current residents.
• Ensures all move-in activities are complete. 
• Promptly returns resident calls and emails. Builds and maintains customer relationships throughout the resident's life cycle.
• Communicates effectively with service and office teams, and residents.
• Maintains market and community knowledge and awareness of any issues the resident experienced to effectively support and secure renewals. 
• Assists residents regarding payment and account inquiries. 
• Coordinates and supports resident events as directed throughout the year, which may occur during evenings and weekends.
• Assists management and fellow employees with the day-to-day operations of the property.
• Provides leadership and mentorship to Leasing Consultants and/or Customer Support Assistants.
• May assist the Community Manager and the Central Business Group (CBG) with accounting functions. 
• Accurately and efficiently prepares and assists with all leasing documents. 
• Assists with postings and notifications to the residents when assigned.
• Completes all required training in a timely manner.
• Understands and complies with federal, state and local fair housing laws and standards, as well as landlord/tenant laws and regulations.
• Represents the Company in a professional manner at all times.

What You'll Need To Thrive:

• Customer Service and Sales experience required.
• Residential or commercial property management, hospitality, or retail experience required.
• High School diploma or equivalent.
• A valid driver's license, good driving record, auto insurance, and reliable transportation is required if the employee will operate a motorized vehicle (e.g., car, golf cart) during their workday and/or as part of their role.
• Computer literacy and effective communication skills. Must be able to effectively communicate both orally and in writing in English for all work-related purposes.
• Knowledge of federal and state apartment housing laws
• Availability to work a flexible schedule, including weekends
• Office team employees, with limited exceptions, are required to use their own Smartphone to perform certain aspects of their job. The device must have updated software and must be password-protected and compliant with in-house security systems.
• Ability to use the computer effectively and read written communications. Ability to lift, push, pull or carry up to 15 pounds for the dissemination of documents, supplies, materials, etc. to various locations throughout the office/facility. May be required to climb stairs depending on the property structure.

Salary: $24.76 - $30.26 per hour

• Employees are eligible for overtime pay and performance incentives.
• The successful candidate's starting pay will be determined based on job-related skills, experience, and qualifications.